Faq

Q. How long will it take to do the job?

A. Normally 1½ to 2½ hours, depending on the size of the home or office.

Q. How long does it take to dry?

A. It usually takes from 4 to 12 hours to dry, depending upon the condition and thickness of the carpet, and the room's ventilation. However, you can walk on it as soon as we're done as normal traffic won't hurt it. All that we ask is that customers stay off the areas where any heavy stains were, if applicable, until those areas are completely dry. Use caution when going from damp carpet onto a hard surface.

Q. What types of furniture do you move?

A. We move things furniture like sofas, tables, chairs, and most beds and dressers. We don't move china cabinets, electronics, pianos, and extremely large, heavy, or fragile items. We do however, ask that you remove any breakable items from the furniture that you want moved.

Q. What kind of chemicals do you use?

A. We use top-of-the-line cleaning products consistent with industry standards and manufacturers recommendations. Our products are environmentally friendly, and OSHA- and EPA-compliant.

Q. Is there anything that can cause the price to change?

A. When you call for an estimate, we will ask you a series of questions that will help detect any conditions that may involve an extra charge. We know that, in some situations, it's hard to see through the customer's eyes. Our charges are standard in the industry. All pricing is up front before all work is performed. The choice to have us do the job is always yours.

Q. Do fabric protectors really work?

A. Fabric protectors won't prevent your carpet or upholstery from getting dirty. Their purpose is to protect your carpet and furniture items from permanent stains and prolong each item's life, which they do very well if applied properly.

Q. How do you treat pet stains and odor?

A. Because dogs and cats don't sweat, their urine contains alkaline salts that absorb moisture from the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria, which causes odor, staining, and discoloration. Minor conditions can be handled with a combination of germicidal and enzyme surface treatments, along with enzyme injections into the padding. Major conditions usually require pad replacement and floor treatment in addition to treating the carpet itself.

Hydrostar Carpet Cleaning provides services to Knoxville (including downtown Knoxville), Maryville, Alcoa, Farragut, Bearden, Rocky Hill, Lenoir City, Vonor, Halls, Powell, Fountain City, Clinton, Oak Ridge, Hardin Valley, Karns, and Kingston – as well as everywhere in between.

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