Q. How long will it take to do the job?

A. Normally 1 1/2 to 2 1/2 hours depending on the size of the house.

Q. How long does it take to dry?

A. It usually takes from 4 – 12 hours to dry depending upon the condition and thickness of the carpet, and ventilation. But you can walk on it as soon as we’re done. Normal traffic won’t hurt it, all we ask is the areas where heavy stains were (if applicable) that customers stay off those areas until completely dry! Just be careful not to slip when going from damp carpet onto a hard surface.

Q. What furniture do you move?

A. We move things like sofas, tables and chairs most beds and dressers. We don’t move china cabinets, electronics, pianos and such. All we ask is that you remove breakables from the furniture you want moved.

Q. What kind of chemicals do you use?

A. We use top-of-the-line cleaning products consistent with industry standards and manufacturers recommendations. Our products are environmentally friendly, and OSHA and EPA compliant.

Q. Will the price change?

A. When you call for an estimate we ask a series of questions which will help detect any conditions which may involve an extra charge, in some situations its hard to see thru the customers eyes. Our charges are standard in the industry. All pricing is up front before all work is performed. The choice is always yours.

Q. Do fabric protectors really work?

A. Fabric protectors won’t prevent your carpet from getting dirty. Their purpose is to protect your carpet from permanent stains and prolong the life of the fabric, which they do very well if properly applied.

Q. How do you treat pet stains and odor?

A. Because dogs and cats don’t sweat, their urine contains alkaline salts which absorb moisture out of the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria which causes odor, staining and discoloration. Minor conditions can be handled with a combination of germicidal and enzyme surface treatments, and enzyme injections into the padding. Major conditions usually require pad replacement and floor treatment in addition to treating the carpet.
Hydrostar carpet cleaning services Knoxville , Maryville , Alcoa , Farragut , Bearden , Rocky Hill , Lenoir City , Vonor , Halls , Powell , Fountain City , Clinton , Oak Ridge , Downtown Knoxville , Hardin Valley , Karns , Kingston , and everywhere in between


9033 Countrywood Dr,

Knoxville, TN 37923

Phone. 865-406-7536

Email. andrew@cleanknox.com